Frequently Asked Questions (FAQs)

The purpose of the Panda Express FAQs is really about helping customers quickly find answers to common questions so they can have a smoother and more enjoyable experience with the brand.

By providing this information, Panda Express empowers customers to make the most of their services—whether it’s ordering food, earning rewards, or using the mobile app—without having to wait for help. This convenience improves overall customer satisfaction and keeps things running efficiently for both the business and the customers.

The FAQ section also works as a self-service tool, meaning customers can get answers without needing to contact customer support. This helps reduce the number of questions that staff have to handle, freeing them up to focus on more complex issues.

At the same time, it promotes the brand’s rewards program, encourages people to engage with the app, and ensures that customers are aware of any policies or services they might not know about.

Panda Express Menu FAQs

What is Panda Express Menu?

Panda Express offers a variety of Chinese-inspired dishes, including popular entrees like Orange Chicken, Beijing Beef, Kung Pao Chicken, and Honey Walnut Shrimp. The menu also features sides such as fried rice, steamed rice, chow mein, and super greens.

For appetizers, options include spring rolls and egg rolls. There are also kid’s meals with smaller portions and family meals for sharing.

Panda Express provides healthier options like Wok Smart dishes (under 300 calories) and gluten-free choices. Seasonal items and catering options are available for larger gatherings.

Beverages, desserts like cookies, and various sauces complement the meal offerings.

What are Panda Express’ most popular menu items?

Some of the most popular menu items at Panda Express include Orange Chicken, Beijing Beef, Kung Pao Chicken, Honey Walnut Shrimp, Chow Mein, and Fried Rice. These are customer favorites that are frequently ordered.

Does Panda Express offer vegetarian or vegan options?

Yes, Panda Express offers a few vegetarian and vegan-friendly options. Some examples include:

- Vegetable Spring Rolls (vegetarian)
- Eggplant Tofu (vegetarian, can be vegan)
- Super Greens (steamed veggies)
- Chow Mein (without meat, can be made vegan) Check with the restaurant to confirm if items are prepared without animal products.

Does Panda Express have any low-calorie options?

Yes, Panda Express has a Wok Smart menu featuring dishes that are lower in calories, typically under 300 per serving. Some options include:

- Grilled Teriyaki Chicken
- String Bean Chicken Breast
- Mushroom Chicken
- Broccoli Beef

Does Panda Express offer any kid’s meals?

Yes, Panda Express offers Kid’s Meals with smaller portions. These meals typically come with a choice of one entree (like Sweet and Sour Chicken or Orange Chicken) and a side (like Fried Rice, Steamed Rice, or Chow Mein). They are designed for younger customers and come with a drink and a cookie.

What comes in Panda Express’ family meals?

Panda Express offers Family Meals that are designed to feed a group. These meals usually come with a choice of two or three entrees and two large sides (such as fried rice, chow mein, or super greens). It’s a great option for families or small groups to share a variety of dishes.

Does Panda Express offer catering or family meals?

Yes, Panda Express offers family meals and catering options for large groups. These meals typically include a combination of two or more entrees and a choice of sides like fried rice, chow mein, or super greens.

What is gluten free at panda express menu?

At Panda Express, the following **gluten-free** options are typically available:

Entrees;

Sweet & Sour Chicken (check availability)
Grilled Teriyaki Chicken
Beijing Beef (when prepared without gluten-containing ingredients)
Kung Pao Chicken (if made without soy sauce)
Broccoli Beef
String Bean Chicken Breast (when prepared without soy sauce).

Sides;

Steamed Rice
Super Greens (steamed broccoli, kale, and cabbage)

Sauces;

Some gluten-free sauces may include Sweet & Sour Sauce and Chili Garlic Sauce. Be sure to confirm with staff since cross-contamination may occur.

Always double-check with the restaurant for up-to-date allergen information and ensure that dishes are prepared correctly, as recipes can vary by location.

How does Panda Express prepare its food?

Panda Express prepares food in a wok, stir-frying fresh ingredients for many of their dishes. They focus on using high-quality proteins, vegetables, and flavorful sauces, and strive for consistent taste and quality in every dish.

Panda Express Rewards FAQs

How does panda express rewards work?

Panda Express Rewards is a loyalty program that lets customers earn points for every purchase, which can be redeemed for free food and exclusive offers. Here’s how it works:

Join the Program: You can sign up for Panda Express Rewards online, through the Panda Express app, or in-store.
Earn Points: When you make a purchase, you earn 1 point for every dollar spent (excluding taxes and tips). Points accumulate in your account.
Redeem Points: Once you’ve accumulated enough points, you can redeem them for rewards, such as free food or discounts. For example, you might earn a free entree after reaching a certain point threshold.
Birthday Reward: Members also receive a special birthday reward, usually a free birthday treat (like a free entree or a special offer) when it’s their birthday.
Survey Rewards: Sometimes, the program offers bonus points or rewards if you complete customer satisfaction surveys (using a unique code on your receipt).
Exclusive Offers: Members often receive exclusive offers, such as limited-time promotions or discounts.

You can track your points and rewards in the Panda Express app or online through your account.

Where is the unique rewards code on panda express receipt?

The unique rewards code on a Panda Express receipt is typically located near the bottom of the receipt, just above the total amount or at the very end. It is often labeled as a “survey code” or “rewards code,” and you can use it to participate in their customer feedback survey or earn rewards points if you’re a member of their loyalty program.

How to sign up for panda express rewards?

To sign up for Panda Express Rewards, you can follow these steps:

Option 1: Through the Panda Express Website;

Visit the Panda Express Rewards Page: Go to the Panda Express Rewards page website to sign up an account and scroll to the bottom of the page.
Click on “Rewards”: Find and click the “Rewards” link to be directed to the sign-up page.
Create an Account: Fill in your personal information, including your name, email address, and phone number.
Agree to Terms: Accept the program’s terms and conditions.
Complete the Sign-Up: Submit your information, and you’ll be enrolled in the rewards program.

Option 2: Through the Panda Express Mobile App;

Download the App: If you don’t have the Panda Express app yet, got to the Panda Express App download page and get it from the Apple App Store or Google Play Store.
Open the App: Once the app is installed, open it and select the “Sign Up” or “Join Now” option.
Enter Your Information: Enter your personal details such as your name, email, and phone number.
Create a Password: Set up a password for your account.
Complete the Registration: Finish the process to join the Panda Express Rewards program.

Option 3: In-Store

Ask for Sign-Up: Visit a Panda Express location and ask the cashier to help you sign up for the rewards program.
Provide Your Information: You’ll need to give your email address or phone number to link your account.
Start Earning Rewards: Once signed up, you can start earning points immediately with your next purchase.

After signing up, you may get a special reward, such as a free entree or discount, for becoming a new member!. Once you’re enrolled, you can start earning points for every purchase and redeem them for rewards.

How to login to panda express rewards?

To log in to your Panda Express Rewards account, follow these steps:

Option 1: Through the Panda Express Website

Visit the Panda Express Website: Go to the official Panda Express Rewards page at (https://www.pandaexpress.com/rewards).
Click “Login”: On the homepage, look for the “Login” button in the top-right corner and click it.
Enter Your Credentials:
Email Address: Enter the email address you used when signing up.
Password: Enter your account password.
Click “Login”: After entering your credentials, click the “Login” button to access your Panda Express Rewards account.

Option 2: Through the Panda Express Mobile App

Open the Panda Express App: Launch the Panda Express app on your phone.
Tap “Log In”: On the app’s homepage, tap the “Log In” button (usually at the top or bottom of the screen).
Enter Your Credentials**:
Email Address**: Enter the email address associated with your account.
Password: Enter your password.
Tap “Log In”: After entering your information, tap the “Log In” button to access your account.

Option 3: Using Facebook or Google (if linked)

If you signed up for Panda Express Rewards using your Facebook or Google account, you can log in using the respective social media option:

Choose “Login with Facebook” or “Login with Google” on the website or app.
Follow the prompts to authorize Panda Express to access your account.

Forgot Your Password?

If you forgot your password:

Click “Forgot Password” on the login page (website or app).
Enter Your Email Address: Input the email address you used to sign up.
Check Your Email: Follow the instructions sent to your email to reset your password and regain access to your account.

Once logged in, you can check your points, redeem rewards, and view your order history.

What is panda express rewards card?

The **Panda Express Rewards Card** is a loyalty card that helps you earn points and redeem rewards at Panda Express. You can get a **physical card** in-store or use a **digital card** via the app.

How it Works;

Earn Points: 1 point for every $1 spent.
Redeem Rewards: Points can be redeemed for free food or discounts.
Birthday Reward: Get a free treat on your birthday.

How to Get It:

In-Store: Request a card and sign up for the rewards program.
App/Online: Sign up and use the digital card through the Panda Express app or website.
Using the Card: Scan the card (physical or digital) at checkout to earn points and redeem rewards.

What is panda express rewards points?

Panda Express Rewards Points are the points you earn when you make purchases as part of the Panda Express Rewards program. These points can be accumulated and redeemed for free food and other exclusive offers. Here’s a quick overview:

How Points Work:

Earning Points: You earn 1 point for every $1 spent at Panda Express (excluding taxes and tips).
Redeeming Points: Once you accumulate enough points, you can redeem them for rewards like free entrees, side items, or other exclusive deals.
Birthday Reward: You’ll also get bonus points or a special birthday reward.

Point Redemption Example: After earning a certain number of points (e.g., 100 points), you can redeem them for a free entree or other rewards depending on the promotion.

Tracking Your Points: You can track your points through the Panda Express app or website by logging into your Rewards account.

Panda Express Mobile App FAQs

How do I sign up for Panda Express Rewards through the app?

Open the Panda Express app and tap on “Join Now” to sign up. You’ll need to enter your name, email, and phone number to create an account. Once you’re registered, you can start earning points with every purchase.

How do I place an order using the Panda Express app?

1. Open the Panda Express app.
2. Select your preferred location for pickup or delivery.
3. Browse the menu and add items to your cart.
4. Choose your payment method and complete the checkout process.
5. If available, you can choose to pick up your order in-store or have it delivered.

Can I use Panda Express Rewards points through the app?

Yes, you can use your accumulated points to redeem rewards (like free entrees) directly through the app during checkout. Just log in to your account, and your available rewards will show up as an option when paying.

Can I order for delivery through the Panda Express app?

Yes, the app allows you to order for delivery if the service is available in your area. You can select “Delivery” as your option when placing an order, and it will be delivered to your specified address.

Can I track my order through the Panda Express app?

Yes, once your order is placed and confirmed, you can track its status directly through the app. You’ll be notified when your order is ready for pickup or when it’s out for delivery.

How do I redeem my birthday reward in the app?

- Your birthday reward (like a free entree) will automatically appear in the app when it’s your birthday.
- Just log in to your app on your birthday, and your reward will be available at checkout. You can redeem it in-store or for pickup/delivery if available.

Do You Still Need Assistance?

You may call our Customer Service and Support Line at 1-800-877-8988 Monday – Friday, 8 a.m. to 7 p.m. If you are having trouble fulfilling an order or need to ask questions or help setting up an customer account.

Panda Express provides various ways for old and new customers to contact them for different needs, including general inquiries, food menu orders, assistance with dishes, discounts or billing questions, and more.

Go to the Panda Express Contact page for detailed contact options. You might also want to know more about Panda Express Menu for customers benefits, coupons and discounts.